All branded Red Duck Knives (RDK) products are guaranteed against defects in workmanship and materials for the life of the original owner.

Whether you bought your knife from an authorized retailer or directly from our consumer website, please provide a copy of the “proof of purchase” when submitting a warranty claim. If you do not have proof of purchase, please request one from the retailer you purchased it from initially or contact our office for a receipt of your online purchase. If you cannot provide “proof of purchase,” we will extend a one-time courtesy offer, allowing you to purchase a new knife from our website at a 30% discount, excluding any web specials.

This guarantee is voided (as determined by RDK) by misuse, abuse, improper maintenance, or product alterations or disassembly. It does not cover normal wear or tear while using the knife. Also not warranted are the natural deformations and cracking that may occur in handles made of resin, rubber, plastics, bone, antler, horn, and wood due to exposure to moisture, light, temperature, and changes in humidity after thirty days from the date of purchase.

Using your RDK folding, fixed-blade, or automatic knife for any purpose other than cutting or puncturing is considered abuse and will void your warranty. Similarly, using RDK axes, hatchets, and tracker knives for any purpose other than what they were specifically designed to perform is considered abuse and will void the warranty.

Warranty Claim

All warranty claims should be directed to the central U.S. office.  All claim shipments should be sent prepaid and insured. For international claims, call, write, or email RDK’s Service Department for information. We are not responsible for lost or stolen packages that do not arrive at our facility. RDK only replaces defective products. Repair of defective products is not offered. Defective discontinued products will be replaced with a gift certificate reflecting the original MSRP value, as determined by RDK, and can be used for future purchases.

Examples of Non-Warranted Issues

  • Rusted/spotted/stained/scratched blades or handles (coated or not).
  • Worn/chipped/dull/broken/bent blades or tips.
  • Worn tool components such as locks and buttons after 30 days from the date of purchase.
  • Worn/loose/deformed/cracked handle materials after 30 days from the date of purchase.
  • Lost thumb studs.
  • Leather sheaths in any condition after 30 days from the date of purchase.

Replacement of a Warranted Product

We recommend contacting our office for a realistic assessment of your knife before shipping to avoid unnecessary expenses and disappointment.

Please include a brief note inside your package stating:

  • A description of the product shipped.
  • The claimed defect and how the product failed.
  • Your full name, address, daytime phone number, and email address.
  • Indicate if your product has sentimental value. RDK is not responsible for lost or misplaced sentimental items at our facility. A good-faith effort will be made to return your item with your replacement product.

DO NOT ship your product in its original packaging (it will not be returned), a padded or regular paper envelope, or use popcorn foam.

Package your product securely in a shipping box.  Wrap the knife to ensure the blade cannot move or shift inside the package and cannot fall out or stick through the box’s walls during shipping and receiving.

RDK covers the Return Shipping cost, except where the product is not considered defective.  In this case, the customer will be responsible for the return shipping.

Warranty Claim Address

Red Duck Knives

c/o Service Department

3703 N. 175 E.

North Ogden, UT 84414

Warranty Questions

Please get in touch with our service department at the following:

Phone: (800)771-0624

Email: service@redduckknives.com

We recommend contacting our office for a realistic assessment of your knife before shipping to avoid unnecessary expenses and disappointment.