Thank you for choosing Red Duck Knives. We stand behind the quality of our products and want you to be delighted with your purchase. Please review our refund, replacement, and return of unwanted product policy below:

Window: We accept returns for a full refund, replacement, or the return of unwanted products within 30 days of your original purchase date.

Non-Returnable Items

  • Gift cards
  • Items marked “Final Sale. No Returns.” (unless proven defective, damaged, or incorrect with unboxing video proof)

Refunds or Replacements for Incorrect, Defective, or Damaged Items

We offer a full refund or replacement if your item is:

  • Shipped incorrectly
  • Defective or damaged upon arrival

Requirements:

  • The item must be unused and in its original condition
  • Must include original packaging
  • Proof of purchase is required
  • Video proof is mandatory:
    • A continuous video showing the unboxing process, starting with the sealed package, including the shipping label, and clearly displaying the issue

Please email us the video, along with your proof of purchase, for evaluation and review at [email protected]. Please specify whether you would like a refund or a replacement product. Be prepared to provide additional photos and videos to help us better understand the issue.

IMPORTANT: Without the unboxing video, any claims of incorrect, defective, or damaged items will be null and void.

Once we approve your refund or replacement claim, we will email you with confirmation along with a return shipping label. Please return the Incorrect, Defective, or Damaged product to:

Ship to: Red Duck Knives
c/o Service Department
3703 N. 175 E.
North Ogden, UT 84414
(888) 863-4740

Product Replacement: Replacement shipping times vary. Once your replacement ships, you’ll receive a tracking number via email or text.

Refund Processing for Incorrect, Defective, or Damaged Items: Refund processing typically takes between 10 and 20 business days to complete. This timeline includes:

  • The time it takes to receive your correspondence and the returned product
  • 1–2 business days to process your refund at our headquarters
  • The time required by your credit card or payment company to post the refund back to your account

You will receive an email or text notification when we issue the refund to your credit card or payment company. You should receive your funds within 5–7 business days after this notification.

Returns for Unwanted Items (Buyer’s Remorse)

You may return unused knives within 30 days, subject to the following:

  • The item must be unused and in its original packaging
  • Proof of purchase is required
  • Return shipping is at your expense
  • A 15% restocking fee will apply (based on total purchase cost, excluding tax)

Return Shipping Instructions (Unwanted Items): You are responsible for the return shipping costs. Include a note indicating the reason for returning the item.

Ship to: Red Duck Knives
c/o Service Department
3703 N. 175 E.
North Ogden, UT 84414
(888) 863-4740

It is advisable to utilize Certified Mail (USPS) or insured shipping services (UPS/FedEx) to promote prompt and dependable delivery.  Please note that we cannot assume responsibility for returned product shipments that are lost in transit.

Refund Processing for Unwanted Items: Refund processing typically takes between 10 and 20 business days to complete. This timeline includes:

  • The time it takes to receive your correspondence and the returned product
  • 1–2 business days to process your refund at our headquarters
  • The time required by your credit card or payment company to post the refund back to your account

You will receive an email or text notification when we issue the refund to your credit card or payment company. You should receive your funds within 5–7 business days after this notification.

Questions?

Contact our Service Department:

Phone: (888) 863-4740
Email: [email protected]
Website: redduckknives.com